How to Make an Appointment
We are currently offering patients a variety of ways on how they can consult with their GP.
We are offering pre-bookable appointments, but you may be offered and appointment in 2-3 weeks time; these appointments can be face to face or by telephone at the patients request.
If you feel that you may need an examination please make sure you let the receptionist know.
If you feel that you cannot wait until the next available appointment you can complete an eConsult via our website and this will be triaged by a clinician.
Once triaged, dependant on the outcome, you may received a call from the Doctor or a call from the receptionist to book you in for an appointment.
Online Consultations:
If you feel your symptoms need a more sooner appointment please complete an eConsult. This allows patients to submit their symptoms or requests to their GP electronically, and offers around the clock NHS self-help information, signposting to services, and a symptom checker. Once submitted this will then be triaged by a clinician within 24 hours and the most appropriate solution for your request will be offered.
Online
We are now offering patient who are due their Cervical cytology test to book direct via patient Online Access or the NHS App. If you do not have this facility you can still call the surgery to book an appointment with the nurse.
By Phone
Patients can still book pre-bookable appointments with the doctor, practice nurse, clinical pharmacist by calling reception on 01689 832454.
In Person
You can still come into the surgery and book an appointment with one of our receptionist team. If you have any other queries our receptionist team will try and assist you.
Cancelling Your Appointment
If you can no longer make your appointment, it is very important you let the practice know so this can be offered to another patient.
If you receive an appointment reminder via text message and want to cancel it, you can text back CANCEL which will immediately cancel the appointment. Alternatively you can call your practice to cancel your appointment and select Option 1
When you receive an appointment at the surgery, please ensure that you arrive on time. t please ensure that you arrive with plenty of time to check-in for your appointment using the self check-in machine or at the reception desk.
A lot of money is wasted in the NHS every year by patients who do not attend a booked appointment.
Home Visits
Home visits are only for patients who are housebound or too ill to attend the surgery. It is better for you to be seen at the surgery where there are better diagnostic tools and better facilities to properly assess you.
If you require a home visit please contact the surgery as soon as possible in the morning and give the receptionist your details.
Interpreting and Translation Support
The Practice has a professional translating service to offer translation for patients whose first language is not English.
The service can also provide a BSL interpreter to provide sign language for patients with hearing difficulties.
Please advise Reception when making an appointment that you require this support, so this can be arranged for your appointment.